Salesforce Makes a Big Move into Social Media
April 21, 2011 | Author: Petteri Laine
Salesforce, the leader in cloud CRM, announced recently the acquisition of Radian6, a social media monitoring company. Radian6 monitors hundreds of millions of conversations every day across Facebook, Twitter, YouTube, blogs and online communities, delivering real-time information.
What does this mean in practical terms? In my opinion this means that social media will eventually become integrated to every major CRM system a ... Continue reading